Before you interact with users, here are a few things to put in mind:
Review your goals for the interaction
Make sure each part of the interaction meets the goal
Collect all of the material needed and organize them
Practice the interaction with someone else
User Engagement process
Introduction
Let the user know what the goals are and let them know that there are no right or wrong answers
Their participation is completely voluntary
They are free to stop participating at any time
If they wish to stop participating this will not negatively affect their relationship with your company/institution
Interaction
Encourage elaboration
Keep control of the interaction
Maintain a respectful tone
Closing
Remind them about the goals of the interaction and what you plan to do with their data
Ask if they have anything else to add
Thank them for their participation
User interaction versus Research
Research: a systematic investigation, including research development, testing, and evaluation, designed to develop or contribute to generalizable knowledge
You are conducting researches if you are collecting information with users with the goal of reporting the findings in a conference (workshop, poster, demo, etc), publication, or other professional venues.
Conducting research requires that a different set of interaction protocols that are approved by an ethics review board.
댓글